Mbi55 takes the protection of every member's personal information seriously. This document transparently explains how we collect, use, store, and protect your data — without complicated language.
Every decision we make regarding user data is guided by these principles — not merely legal obligations, but a sincere commitment to every member.
We clearly explain what data is collected, how it is used, and how long it is retained. No hidden terms, no data collection you are unaware of.
All your personal data and financial information is protected with industry-standard 256-bit SSL encryption. Stored data is also encrypted using the latest technology.
You have the right to access, correct, or request deletion of your personal data at any time via your account dashboard or by contacting our support team.
Mbi55 operates in compliance with the requirements of the Personal Data Protection Act 2010 (PDPA) of Malaysia. All data processing is carried out lawfully, fairly, and transparently.
Mbi55 does not sell, rent, or trade members' personal data to any third party for marketing purposes without your explicit consent.
We only retain your data for as long as necessary for the stated purposes or as required by law. Data that is no longer needed is securely disposed of.
Quick Summary: mbi55 collects data necessary to operate the platform securely and comply with the law. We do not sell your data. You may request access to or deletion of your data at any time.
This Privacy Policy ("Policy") is published by mbi55 and applies to all users who access or use the mbi55 platform, including the official website at mbi55.net, the mobile app, and all related services.
This Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information. By using the mbi55 platform, you agree to the practices described in this Policy. If you do not agree, please stop using the platform and contact us to close your account.
This Policy should be read together with Terms and Conditions and Responsible Gaming Policy mbi55 that forms the overall user agreement framework.
Mbi55 collects various categories of personal information depending on the nature of your interaction with the platform. Below is a summary table of the data we collect:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Registration form, KYC |
| Contact Data | Phone number, email address, residential address | Registration, profile updates |
| Financial Data | Bank account number, bank name, transaction records | Deposit/withdrawal process |
| Technical Data | IP address, device type, web browser, OS | Automatically upon access |
| Gaming Data | Betting history, wins, session duration | In-platform activity |
| Communication Data | Live chat logs, support emails, complaints | Support Interactions |
We no collect credit/debit card information directly. All payment transactions are processed through licensed and registered third-party payment processors, which have their own privacy policies and security standards.
Good to Know: All KYC documents you upload are stored in a secured server environment and are only accessible by authorised personnel for verification purposes.
The personal data we collect is used solely for lawful and stated purposes. The following are the primary purposes for which mbi55 uses your data:
Marketing Preferences: You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team.
In accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, mbi55 processes your personal data on the following legal bases:
Mbi55 does not sell, rent, or trade your personal data. However, in certain situations, we may share your data with the following parties:
Important: mbi55 ensures that all third parties receiving your data are subject to confidentiality and data protection obligations equivalent to or exceeding the standards we apply ourselves.
Mbi55 implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or unintended disclosure.
Key security measures we employ include:
While we take all reasonable measures, no system can guarantee absolute security. In the event of a data security incident affecting your personal information, we will notify you and the relevant authorities within the timeframe required by law.
Mbi55 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable law.
Upon expiry of the retention period, your data will be securely disposed of using methods that ensure no possible recovery.
Under Malaysia's PDPA and mbi55's privacy practices, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data under certain circumstances.
Restricting the processing of your data in certain situations.
Receive your data in a machine-readable format.
Object to processing for direct marketing purposes.
To exercise any of the above rights, please contact the mbi55 support team via live chat on the platform or by email at [email protected]. We will respond to your request within 14 business days.
Data Deletion Limitations: Some data may not be deletable if its retention is required by law, such as financial transaction records for AML purposes. In such cases, we will notify you clearly.
Mbi55 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and ensure the security of your login sessions.
Types of cookies we use:
You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the mbi55 platform.
The mbi55 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.
If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who find that their child has registered on our platform are requested to contact us immediately.
Important: mbi55 applies age verification during registration and the KYC process to prevent access by underage individuals. Anyone attempting to register using false information to bypass age restrictions will be rejected and reported to the relevant authorities.
Mbi55 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When material amendments are made, we will:
Your continued use of the mbi55 platform after any amendments to this Privacy Policy take effect will be considered your acceptance of the revised policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding how mbi55 handles your personal data, please contact our Data Protection Officer (DPO):
We are committed to responding to all privacy-related inquiries within 14 business days. For more complex issues requiring in-depth investigation, we will update you on the progress within 30 days.
Our Commitment: Your satisfaction and trust are mbi55's top priority. Every privacy complaint we receive is taken seriously and handled by a dedicated team trained in PDPA compliance.
The most frequently asked questions by mbi55 members regarding data protection and privacy.
With 256-bit SSL encryption, full PDPA compliance, and our commitment to transparency, your personal data is always in safe hands at mbi55.
256-bit SSL Encryption • Compliant with Malaysia PDPA • 18+ only • Play responsibly